UK quarantine rules pose huge challenge
As a consequence of the increasing infection rates in the Netherlands and France, the UK has decided on new travel guidance. This means that passengers arriving from those and some other countries into the UK are requested to go into quarantine for 14 days upon arrival.
Especially on the Channel, this has immediately caused a surge in passenger numbers for DFDS, as many want to get back before 04:00 on Saturday when the new quarantine rules come into force.
DFDS reacted immediately and increased number of departures and passenger capacity on ferries on the eastern Channel for key departures to help as many as possible of those who want to return to the UK before the new rules apply.
“We have also created a range of emails, social media messages, announcements on the internet and other means of communication to inform our passengers about the quarantine rules so they are not caught in a bad situation,” says Kasper Moos, Head of BU Short Routes & Passenger.
He adds: “We have decided that our passengers on the eastern Channel and the IJmuiden – Newcastle routes can change their bookings free of charge up to 24 hours before departure, and now also offer our passengers the option to postpone their travel until September 2021 so their money isn’t lost if they can’t travel.”
“These are times when things change from day to day and from hour to hour. The new quarantine rules are not good news for us, but I am extremely encouraged by the way everyone has reacted to this. To everyone in Marketing, Sales, Operations and On-Board Services, HR – and everyone in Dover, France, Newcastle and IJmuiden: I Just can’t thank you enough for your hard work and huge achievement. It makes me really proud and it supports our customers and benefits DFDS when it is really needed,” says Kasper.
“And I hope that we will soon see the infection rate go down again so quarantine becomes unnecessary and travelling gets as easy as it should be.”